All vintage items we sell have been pre-used and are 20-100 years old, which means their condition will reflect their age. Expect imperfections with these items. We believe these imperfections add character to the pieces and offer a glimpse into their long histories. We do our best to describe any issues. Please feel free to ask questions before buying, as all sales are final.
FORMS OF PAYMENT
We accept Visa, MasterCard, American Express, and Discover online. In the shop, we accept cash, Visa, and Mastercard.
All sales final. No returns or exchanges. We hope you love your purchase from Dovetail. Please don’t hesitate to ask us a million questions about the products we sell before you purchase them. We stand by the products we carry and the people who make them. We are not in the business of selling you something you will regret purchasing. However, as a small business carrying handmade and made-to-order merchandise by local designers who are paid after a sale is made, we must institute a final sale policy. On the other hand, we are also rational, empathetic human beings. If an item you purchased at Dovetail is found to be defective, please email, call, or come to the shop and talk to owner Julie Ghatan within 7 days and we will either repair it or issue a store credit. We want you to be happy and love the things you buy from us because that’s what it’s all about, right?
Please note: All shipping fees are non-refundable unless product is determined to be defective or damaged. We recommend mailing your return with tracking and insuring the package. Dovetail is not responsible if the returned package is lost or the item damaged in the mail.
Dovetail will process your online order within 24-36 hours given all items are in stock. We strive to keep the website’s inventory updated at all times, but item availability is not guaranteed. If an item is sold out, you will be notified via email or telephone. Orders with sold out items will be refunded, or the amount of that item will be credited back to the original card, and the order will be sent partially fulfilled, per the customer’s wishes.
OUR PRIVACY STATEMENT
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we request your name, billing and shipping addresses, phone number, email address, and credit card information. We ask that you provide this information so that we can process and ship your order. We respect your privacy by not selling or sharing this information.
TERMS AND CONDITIONS
In using this site you agree to the terms and conditions outlined on this page. Please take a moment to review these policies, terms and conditions. In using dovetailchicago.com, you accept these terms and conditions. If you do not accept these terms and conditions please do not use dovetailchicago.com These terms and conditions may change at any time. Dovetail reserves the right to update and maintain these terms and conditions without prior written notice. Your usage of dovetailchicago.com is bound by the terms and conditions outlined you visit, we therefore encourage you to review these terms and conditions each time you use this site.